Please call 07914445278 with any questions. We sometimes rebox/repackage our pumps for safe delivery our boxes can be tatty but pumps are prestine. This Saniflo Sanibest Pro 1053 Heavy Duty Pump is a reliable and efficient solution for your waste management needs. The pump is designed to handle high volumes of liquid waste and ensure that your septic system operates at its best. With its robust construction and advanced features, this pump is a great investment for any home or business that requires a reliable waste management system